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Rechecking the OKX app after moving to a new phone

Guides · 2026-09-30

Moving to a new phone is often handled by a migration tool that copies apps and settings automatically. That is convenient, but it can hide problems. An app may be restored from a backup that is out of date, a sign-in method tied to the old phone may stop working, or you may search for the app again and pick a convincing imitation from search results. After any phone migration, it is worth spending a few minutes rechecking the OKX app itself and your sign-in setup. This guide explains what to check and why. Follow the OKX help centre for current details, as app and menu names can change.

Confirm the app's source

Open the app's page in your phone's official app store and check that the publisher matches the official developer named in the OKX help centre. Look at the app name, the publisher name and whether the store lists it as the genuine listing. If you are unsure, delete the app and reinstall it by following the link from the official OKX website rather than from search results, adverts or messages.

Recheck sign-in methods

Sign in and review the security settings. An authenticator app may need to be transferred separately; passkeys may or may not have moved, depending on how they were stored. Test each method you rely on. Once the new phone is working, remove the old phone from the list of recognised devices and revoke any passkey that was stored only on it, especially if you plan to sell or give the old phone away.

Notifications and alerts

Migration can reset notification permissions. Open the phone's settings and confirm that the OKX app is allowed to send notifications, so that security alerts and withdrawal confirmations reach you. Check that the email address linked to your account is also set up on the new phone, because some alerts arrive by email rather than in the app.

Wipe the old phone properly

Before parting with the old phone, sign out of the OKX app on it, remove it from your account's device list and perform a full factory reset following the manufacturer's instructions. Do not rely on simply deleting apps. A properly wiped phone protects you from anyone who might later try to restore its data.

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