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Preparing Clear Identity Verification Photos Without Repeated Rejections

Guides · 2026-09-28

Most identity verification rejections are not about who you are, they are about what the reviewer can actually see. A glare across a passport page, a shadow cutting through an ID number, a selfie taken from too far away, or a document photo that was cropped before upload will all come back as unusable, and each round trip costs you days. This guide walks through a repeatable preparation routine you can run before you open the verification flow on OKX, so that the images you submit are sharp, complete and consistent with the details you typed into your account. It covers document choice, surface and lighting setup, camera handling, selfie framing, file checks and what to note down for your own records. It does not tell you which document you are eligible to use or whether verification will succeed, because those depend on your account, your region and the review team's assessment. Treat every step as a check you perform yourself, and confirm the current requirements on the verification page and the help centre before you start.

Start from the official requirements, not from memory

Before you touch a camera, open the verification section of your OKX account and read the document list and image requirements shown there. Requirements change, and the only authoritative version is the one presented inside your own account at the moment you apply. Read the help centre article linked from that page as well, since it usually explains the difference between a document photo and a selfie or liveness step, and what the reviewer is looking for in each.

Write down, in your own notes, exactly which document type the page asks for, which fields must be visible, and whether the flow expects a live camera capture or an uploaded file. If the page offers more than one acceptable document, note the order in which you will try them rather than switching mid-flow. Do not begin capturing images until you have read the whole requirement list once, because a partial reading is a common cause of a missing page or an obscured corner.

Finally, check that the personal details already saved in your account match the document you are about to photograph, including the order of names and the spelling of each name. A perfectly sharp photo of a document whose name does not match your profile will still be rejected, and the mismatch is easier to fix before you start than after a failed attempt.

Set up the surface, light and camera position

Place the document on a plain, matte, dark or neutral surface with nothing printed on it, and remove it from any sleeve, holder or plastic wallet. Plastic covers create reflections and hide the fine print that reviewers need to read. Flatten curled pages, and if the document is a booklet, support the open page so it stays flat without your fingers entering the frame.

Use soft, even, indirect light. Daylight from a window that is not directly behind you usually works better than a ceiling lamp, which can produce a bright hotspot across a laminated page. Turn off the camera flash; it is the single most common source of glare on identity documents. If you can see a reflection of a light source on the document with your own eyes, the camera will record it too, so move the document or the light until the surface reads evenly.

Hold the phone or camera directly above the document, parallel to it, rather than at an angle. A tilted camera produces keystoning, where one edge of the document looks wider than the other, and reviewers may treat that as a distorted image. Fill the frame with the document but leave a small margin of the background visible on all four sides, so nothing important sits at the very edge of the picture.

Capture, then inspect before you submit

Tap to focus on the document itself, wait for the focus to settle, and take the shot. Take more than one frame at slightly different distances and keep the sharpest. Then zoom in on the image and read every field the way a reviewer would: the document number, the dates, the machine readable zone at the bottom if there is one, and the photo of you. If any character is ambiguous, if a hologram washes out a field, or if a shadow crosses the text, retake the photo rather than hoping it passes.

For a selfie or liveness step, follow the on-screen prompts exactly and keep your whole face inside the guide frame. Remove hats, sunglasses and anything covering your face, use even front lighting rather than a bright window behind you, and hold the device steady at roughly eye level. Avoid strong beauty filters, portrait blur or any setting that smooths skin, because those alter the image. If the flow records a short video, move slowly and deliberately when asked to turn your head.

Before uploading, confirm the file itself is acceptable: check that the format and size fall within what the page states, that the image has not been compressed into a blurry mess by a messaging app, and that you are uploading the original file rather than a screenshot of it. Screenshots of photos lose detail and are frequently rejected. If the page warns about a specific file type or dimension, treat that warning as a hard requirement, not a suggestion.

Record what you submitted and know when to stop

Keep a short private log for each attempt: the date, which document you used, which step you reached, the outcome shown on screen, and any reference number the interface gives you. This is useful if you need to contact support, because it lets you describe the attempt precisely instead of reconstructing it from memory. Store the log somewhere private, and never share images of your documents with anyone who contacts you first, however official they claim to be.

If a submission is rejected, read the reason shown in the interface or the help centre article rather than guessing. Fix only the specific problem named, then resubmit once. Repeated rapid resubmissions of near-identical images rarely help and can look like an attempt to force a result. If the same rejection reason appears twice despite following the stated requirements, stop and use the official support channel listed in the help centre, describing what you submitted and what the screen said.

Set your own stop conditions in advance: do not proceed if the document is damaged or expired, if the details do not match your profile, if you cannot get a glare-free image, or if the flow asks for something the help centre does not describe. In those cases, pause and resolve the underlying issue first. Verification is a gate you pass once with good inputs, not a race, and a careful ten-minute setup is usually faster than three rushed attempts spread across a week.

Remember that you are dealing with an independent guide, not an official channel. Any question about your specific case, your eligibility or the status of a submission belongs with the exchange's own support team, reached through the help centre, and any fee or account consequence of a delayed verification should be checked on the official fee page and in your account settings rather than assumed.

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